Shipping

Order processing typically takes 2-4 business days, this may vary during high season.
We offer free standard shipping, which typically takes 2-14 business days depends on your location. Please note that this is not a guaranteed time frame and delays may occur.
In selected locations, customers have the option to pay an additional fee to enjoy express shipping.
For orders within Hong Kong, you may simply fill in SF Station / EF Locker code as the shipping address.
The tracking number of your parcel will be sent to you via email once your order has been shipped.
If a customer declines to accept the goods delivered by our courier, any associated shipping charges and additional fees incurred will be the responsibility of the customer.

Customer will be responsible for settling all charges including import taxes, customs duties and fees levied by the destination country. Please check with your local customs for details and estimated costs as the duties and taxes vary from country to country.

The estimated shipment date is provided in the product description. While we make every effort to ensure the accuracy of this date, it might be subject to change due to logistic issues. Please note that this estimated date does not reflect the delivery date of your order.

If your order contains pre-order item(s), please be aware that your entire order will only be shipped once all products are available. Consolidated shipping ensures you receive your complete order in one shipment. We appreciate your understanding and patience.

For further enquiries, please contact us or email us at order@moonshaft.co.

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