Our website accepts various payment methods, including Visa, Mastercard, AMEX, UnionPay, Apple Pay, and Google Pay. This ensures a convenient and secure shopping experience for all our customers.

You are rest assured that your order has been processed correctly once you receive the confirmation email. A separate email containing tracking information will be sent to you once your order is shipped

Typically, the order processing takes around 1-5 business days. This timeframe may vary during busy seasons. Rest assured, we always strive to ship your order as quickly as possible.

You will receive a separate email with tracking information. This will allow you to track the progress of your order and stay updated on its delivery status.

You can modify or cancel your order within48 hoursbefore processing begins. However, please note that once the order has been processed, we may not be able to accommodate any modifications. Therefore, we recommend contacting us immediately to ensure timely assistance.

Once we have processed and shipped your order, if you choose to refuse delivery, any associated shipping and additional fees incurred will be the responsibility of the customer.

The estimated shipment date is provided in the product description. While we make every effort to ensure the accuracy of this date, it might be subject to change due to logistic issues. Please note that this estimated date does not reflect the delivery date of your order.

If your order contains pre-order item(s), please be aware that your entire order will only be shipped once all products are available. Consolidated shipping ensures you receive your complete order in one shipment. We appreciate your understanding and patience.

Minor variations from the website photos should not be seen as defects, as colors may differ slightly due to screen resolution and other factors. Our products are crafted from top grain leather, and some hides may have more pronounced grain, which adds to their authenticity.

Unfortunately, we currently do not provide any personalized options for our products.

Our bags are handcrafted in specialist workshops in Bangladesh, China, and India. We partner only with audited factories that share our commitment to fair labor, responsible sourcing, and meticulous quality control—so every Moonshaft piece meets the standards of craftsmanship you expect.

Our hides are primarily sourced from primarily Colombia, Italy, South Africa etc. By partnering with these audited tanneries, we ensure every hide meets our standards for ethical by‑product sourcing, and low‑impact tanning. Each Moonshaft piece begins with responsibly chosen leather, wherever in the world it originates.

Yes, we do. We offer free shipping for over 50 countries worldwide. For more information please check here.

We value customer satisfaction and are here to assist you with any returns. For more information, please visit our Returns page or contact us directly via email for guidance through the process.

You can contact us through our contact page or email us at hello@moonshaft.co. We will be happy to assist you.