Shipping & Returns
How much does shipping cost?
We offer free shipping on all orders.
How long is the shipping delivery?
- It takes about 3-14 business days for shipment depends on your location.
- For orders within Hong Kong, you may fill in SF Station/ EF Locker. Please simply type the station / locker code as the shipping address.
- The tracking number of your parcel will be sent to you via email once your order has been shipped. All parcel are shipped from our Hong Kong warehouse.
- Please note that this is not a guaranteed time frame and delays may occur.
- Customer will be responsible for settling all charges including import taxes, customs duties and fees levied by the destination country. Please check with your local customs for details and estimated costs as the duties and taxes vary from country to country.
What's our return policy?
If you're not happy for any reason, you may return the eligible Moonshaft items within 14 days of receiving the order, given that the items are unused and in original condition with the original packaging.
All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.
- You may select two different options:
1. You may receive a full refund amount in gift card. This gift card credit will never expire.
2. You may also have a refund back to your original form of payment. Please note that shipping fees are non-refundable.
- Your credit or refund will be applied within 3-8 business days upon receipt of your item(s).
What's not eligible for return?
We are not able to offer returns or exchanges on all items sold at a discount.
To arrange a return, please contact us.